BACKGROUND:

Spa Parts Vortex understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits our website https://spapartsvortex.uk (“Our Site”).

We will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

1.1 In this Policy, the following terms shall have the following meanings:

2. Information About Us

2.1 Our Site is owned and operated by Vortex Distribution Ltd, trading as Spa Parts Vortex.

2.2 We are the Data Controller responsible for your personal data.

2.3 Company number: 06500688

2.4 Registered address: Office at 3 Acorn Business Centre, Northarbour Road, Cosham, Hampshire, PO6 3TH

2.5 Trading address: Unit 7, Pioneer Park, Voyager Park South, Portfield Road, Hilsea, PO3 5GF, England

2.6 Email address: info@spapartsvortex.eu

2.7 Telephone number: 023 9245 4455

2.8 We do not have a statutory Data Protection Officer; however, responsibility for data protection compliance is managed internally.

3. What Does This Policy Cover?

3.1 This Privacy Policy applies only to your use of Our Site.

3.2 Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1 As a data subject, you have the following rights under UK GDPR:

4.1.1 The right to be informed about our collection and use of personal data;

4.1.2 The right of access to the personal data we hold about you;

4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete;

4.1.4 The right to be forgotten (request deletion of your personal data);

4.1.5 The right to restrict processing;

4.1.6 The right to data portability;

4.1.7 The right to object to processing;

4.1.8 Rights relating to automated decision-making and profiling.

4.2 If you have any cause for complaint, please contact us using the details in section 14.

4.3 If we are unable to resolve your concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Telephone: 0303 123 1113

5. What Data Do We Collect?

5.1 Depending upon your use of Our Site, we may collect some or all of the following personal data:

5.1.1 Name;

5.1.2 Contact information such as email address and telephone number;

5.1.3 Postal address;

5.1.4 VAT number;

5.1.5 Company information including:

5.1.5.1 Company name;

5.1.5.2 Website;

5.1.5.3 Job role;

5.1.5.4 Business description;

5.1.6 Financial information such as payment references (card payments are processed securely by Stripe; we only retain limited reference data such as last four digits);

5.1.7 IP address;

5.1.8 Web browser type and version;

5.1.9 Operating system;

5.1.10 Website usage data including pages visited and referring URLs.

6. How Do We Use Your Data?

6.1 All personal data is processed lawfully, fairly, and transparently.

6.2 Our use of your personal data will always have a lawful basis, including:

6.2.1 Contract – to provide products and services;

6.2.2 Legal obligation – for tax and accounting compliance;

6.2.3 Legitimate interests – to improve our services and manage operations;

6.2.4 Consent – for marketing communications.

6.3 We may use your data for the following purposes:

6.3.1 Providing and managing your Account;

6.3.2 Providing access to Our Site;

6.3.3 Processing and fulfilling orders;

6.3.4 Communicating with you;

6.3.5 Improving Our Site and services;

6.3.6 Analysing usage and performance;

6.3.7 Sending marketing communications where you have opted in.

6.4 You may withdraw consent at any time.

7. How and Where Do We Store Your Data?

7.1 We store personal data securely within the United Kingdom where possible.

7.2 We implement appropriate technical and organisational measures including:

7.2.1 Access controls;

7.2.2 Encryption where appropriate;

7.2.3 Secure systems and hosting environments.

7.3 Payment details are processed securely by Stripe.

7.4 Where data is processed outside the UK, appropriate safeguards such as Standard Contractual Clauses are in place.

8. Do We Share Your Data?

8.1 We may share your data with trusted third parties including:

8.1.1 Payment processors;

8.1.2 Delivery providers;

8.1.3 IT and hosting providers;

8.1.4 Marketing and analytics providers.

8.2 All third parties are required to process your data securely and lawfully.

8.3 We may share data where required by law.

8.4 We do not sell your personal data.

9. What Happens If Our Business Changes Hands?

9.1 We may transfer personal data in the event of a business sale or restructuring.

9.2 Any such transfer will be carried out in accordance with data protection law.

10. How Can You Control Your Data?

10.1 You may restrict our use of your data for marketing purposes.

10.2 You may unsubscribe from marketing communications at any time.

10.3 You may also register with preference services such as TPS, CTPS, or MPS.

11. Your Right to Withhold Information

11.1 You may access parts of Our Site without providing personal data.

11.2 However, certain features require personal data to function.

12. How Can You Access Your Data?

12.1 You have the right to request a copy of your personal data.

12.2 Requests should be made via info@spapartsvortex.eu.

12.3 We will respond within one month.

13. Our Use of Cookies

13.1 Our Site uses cookies including:

13.1.1 Strictly necessary cookies;

13.1.2 Analytics cookies;

13.1.3 Marketing cookies (with consent).

13.2 You can manage cookies via your browser or our cookie banner.

13.3 For full details, please refer to our Cookie Policy.

14. Contacting Us

14.1 If you have any questions about this Privacy Policy, please contact us:

Email: info@spapartsvortex.eu

Telephone: 023 9245 4455

Address: Vortex Distribution Ltd, Unit 7, Pioneer Park, Voyager Park South, Portfield Road, Hilsea, PO3 5GF, England

15. Changes to This Privacy Policy

15.1 We may change this Privacy Policy from time to time.

15.2 Any changes will be posted on Our Site.

15.3 Continued use of Our Site constitutes acceptance of the updated policy.